Warranty claim: Step-by-step instructions

1. Packing

Pack the lamp securely for transport. Use the original packaging if you still have it. Just wrap a few pages of newspaper around the lamp to provide some protection.

2. Include the receipt

Include the receipt or invoice in the package (either the original or a copy) if you still have it.

3. Add the completed complaint form

Place the completed customer complaint form (or a legibly written letter that contains your address, telephone number and a brief description of the problem) into the carton.

4. Seal and address it

Seal the package and address it to us. You will find the address for returns in your country on this list. A mailing label is available here:

5. Send the package

Send your package to us – please affix correct postage. We will take care of the problem as quickly as possible!

Do you have questions? We're happy to assist you. Just send us an e-mail to: automotive-service@osram.com.